Return and Refund Policy

Last updated: August 25, 2026

At Soha Industry, we want you to be satisfied with your purchase. This Return and Refund Policy explains when products may be returned, exchanged, or refunded.

We sell leather jackets, leather hoodies, varsity jackets, leather vests, suede jackets, and other apparel products.

1. Returns

We accept eligible returns within 14 days of delivery.

To be eligible for a return, the product must:

• Be unused and unworn

• Be in its original condition

• Not have been washed, altered, damaged, or modified

• Have all original tags and packaging, where applicable

• Be returned within 14 days of delivery

We reserve the right to refuse a return if the product does not meet these conditions.

2. Custom and Personalized Orders

Custom-made, personalized, or made-to-measure products are generally not eligible for return or refund due to change of mind, incorrect size selection, or personal preference.

This includes products made according to:

• Customer-provided measurements

• Custom colors

• Custom designs

• Custom logos

• Names or text

• Other customer-specific specifications

If a custom product arrives damaged, defective, or significantly different from the agreed specifications, please contact us so we can review the issue.

3. Size and Fit

Customers are responsible for selecting the correct size and providing accurate measurements for custom orders.

If you select the wrong standard size or provide incorrect measurements, the product may not be eligible for a refund.

If we have sent the wrong size compared with the size ordered, please contact us so we can review the issue and provide an appropriate solution.

4. Wrong, Damaged, or Defective Items

If you receive an item that is:

• Damaged

• Defective

• Incorrect

• Different from the product you ordered

please contact us at contact@sohaindustry.com within 7 days of delivery.

Please include:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the packaging, if the package arrived damaged

We may request additional information to investigate the issue.

If the issue is confirmed to be our responsibility, we may offer a replacement, repair, exchange, or refund, depending on the circumstances.

5. Return Shipping Costs

Return shipping costs are the responsibility of the buyer/customer unless the item received is defective, damaged, incorrect, or otherwise confirmed to be our responsibility.

For returns due to:

• Change of mind

• Incorrect size selection

• Ordering the wrong color

• Personal preference

• No longer wanting the product

• Other customer-related reasons

the customer is responsible for return shipping costs.

Any original shipping charges may also be non-refundable unless required by applicable law.

6. Customs Duties and Taxes on Returns

For international returns, the buyer is responsible for any customs duties, import taxes, VAT, brokerage fees, return shipping charges, or other costs associated with returning the product unless the return is due to an error or defect confirmed to be our responsibility.

Soha Industry is not responsible for customs charges imposed during the return process.

7. How to Request a Return

Before sending any product back, please contact us at:

contact@sohaindustry.com

Please provide:

• Order number

• Name used for the order

• Reason for the return

• Photos of the product when requested

Do not send a return without receiving return instructions from us first.

We will provide the appropriate return instructions after reviewing your request.

8. Refunds

Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

9. Partial Refunds

A partial refund may be issued if a returned product:

• Shows signs of use

• Is damaged after delivery

• Is missing original components or packaging

• Has been altered or modified

• Does not meet our return conditions

The amount of any partial refund will depend on the condition of the returned product.

10. Non-Returnable Items

The following products may not be eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws:

• Custom-made products

• Personalized products

• Made-to-measure products

• Products customized according to customer specifications

• Items that have been worn, washed, altered, or damaged by the customer

11. Exchanges

If you would like to exchange an eligible product, please contact us at contact@sohaindustry.com.

Exchange requests are subject to product availability and the applicable return conditions.

Customers may be responsible for return shipping and reshipping costs when the exchange is requested for personal reasons, such as selecting the wrong size or changing their preference.

12. Refused or Unclaimed Packages

If an international package is refused, abandoned, or left unclaimed because the customer does not pay applicable customs duties, taxes, or import charges, the customer may be responsible for:

• Return shipping costs

• Customs charges

• Storage fees

• Reshipping costs

• Other fees charged by the shipping carrier

Any refund will be considered after the returned package is received and inspected, and applicable costs may be deducted from the refund where permitted by law.

13. Final Sale Items

Products specifically identified as Final Sale are not eligible for return or refund due to change of mind, size preference, or other personal reasons, unless required by applicable law.

14. Changes to This Policy

We may update this Return and Refund Policy from time to time.

Any changes will be posted on this page, and the "Last updated" date will be revised accordingly.

15. Contact Us

For return, exchange, or refund questions, please contact:

Soha Industry
Email: contact@sohaindustry.com
Country: Pakistan