Delivery Policy

Delivery Policy

Last updated: August 25, 2026

At Soha Industry, we aim to prepare and deliver your order as quickly and safely as possible. We sell leather jackets, leather hoodies, varsity jackets, leather vests, suede jackets, and other apparel products to customers in Pakistan and internationally.

1. Order Processing

Orders are processed after payment has been successfully received.

Most products are made or prepared according to the order details. Processing times may vary depending on the product, customization, size, quantity, and availability of materials.

Estimated processing time will be provided on the relevant product page or communicated to you after your order is received.

Custom or personalized orders may require additional processing time.

2. Estimated Delivery Time

After your order has been processed and shipped, delivery time depends on the destination and shipping service selected.

Estimated delivery times may vary due to:

  • Shipping carrier delays

  • Customs clearance

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete addresses

  • High shipping volumes

  • Events outside our reasonable control

Delivery estimates are provided as a guide and are not guaranteed unless specifically stated.

3. Shipping Confirmation and Tracking

Once your order has been shipped, we may provide a shipping confirmation and tracking information by email or another contact method provided by you.

You can use the tracking information to monitor the progress of your shipment.

Tracking information may take some time to become active after the package has been handed to the shipping carrier.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check your:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • Postal code

  • State or province

  • Country

  • Email address

Soha Industry is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an incorrect address after placing your order, contact us as soon as possible. We will try to update the address before the order is shipped, but changes cannot always be guaranteed.

5. International Delivery

We may ship orders internationally.

International delivery times can vary depending on the destination country, shipping carrier, customs procedures, and local delivery services.

International shipments may be subject to customs inspections or clearance procedures.

6. Customs Duties, Taxes, and Import Charges

All customs duties, import taxes, VAT, brokerage fees, customs clearance charges, and other charges imposed by the destination country are the responsibility of the buyer/customer unless explicitly stated otherwise at checkout or on the product page.

Soha Industry does not cover customs duties or import charges unless we have specifically agreed to do so in writing.

Customers are responsible for complying with the import requirements and customs regulations of their destination country.

If a package is held by customs because the buyer has not paid applicable duties, taxes, or charges, any resulting delay, storage fee, return shipping cost, or additional delivery charge may be the responsibility of the buyer.

7. Delivery Delays

Although we work with shipping providers to deliver orders on time, delays can occasionally occur.

Soha Industry is not responsible for delays caused by:

  • Customs authorities

  • Shipping carriers

  • Weather

  • Natural disasters

  • Public holidays

  • Strikes

  • Incorrect addresses

  • Government restrictions

  • Transportation disruptions

  • Unpaid customs duties or taxes

  • Other circumstances beyond our reasonable control

If your package is delayed, please contact us at contact@sohaindustry.com and provide your order and tracking information so we can assist you.

8. Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, or the local delivery carrier.

If the package still cannot be located, contact us at contact@sohaindustry.com as soon as possible.

We may contact the shipping carrier to investigate the shipment. Resolution may depend on the carrier's investigation and applicable shipping terms.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials.

Contact us at contact@sohaindustry.com as soon as possible with:

  • Your order number

  • Photos of the damaged package

  • Photos of the product

  • A description of the damage

We will review the situation and work with you toward an appropriate solution.

10. Failed Delivery

If a delivery attempt fails because the customer provided an incorrect address, was unavailable, refused the package, or failed to pay required customs duties, taxes, or other import charges, additional shipping or reshipping costs may apply.

If a package is returned to us because of a customer-related delivery issue, the buyer may be responsible for return shipping and any applicable reshipping costs.

11. Order Changes and Cancellations

If you need to change your shipping address or cancel an order, contact us at contact@sohaindustry.com as soon as possible.

We will try to accommodate your request before production or shipment begins. However, once an order has entered production or has been shipped, changes or cancellations may not be possible.

12. Contact Us

If you have questions about shipping or delivery, please contact us:

Soha Industry
Email: contact@sohaindustry.com
Country: Pakistan