Terms & Conditions

Terms and Conditions

Last updated: August 25, 2026

Welcome to Soha Industry. These Terms and Conditions govern your use of our website and your purchase of our products, including leather jackets, leather hoodies, varsity jackets, leather vests, suede jackets, and other apparel products.

By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

1. About Our Products

Soha Industry offers apparel and outerwear products that may be handmade, made to order, or produced according to the specifications shown on the product page.

Because some products are handmade or made from natural materials such as leather and suede, minor variations in:

  • Color

  • Texture

  • Grain

  • Markings

  • Finish

  • Stitching

  • Appearance

may occur. These natural variations are not necessarily defects and can make each product unique.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, and other information on our website are accurate.

However, colors may appear slightly different depending on your monitor, screen settings, lighting, or device.

We reserve the right to correct errors, update product information, and change product availability or pricing without prior notice.

3. Orders

When you place an order, you are making an offer to purchase the selected product.

After receiving your order, we may send an order confirmation by email or other available communication method.

We reserve the right to refuse, cancel, or limit an order when necessary, including in situations involving:

  • Incorrect product or pricing information

  • Product availability issues

  • Suspected fraudulent activity

  • Incorrect customer information

  • Payment problems

  • Shipping restrictions

  • Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the canceled order.

4. Pricing and Payment

All product prices are displayed on our website unless otherwise stated.

Prices may change at any time without prior notice. Any price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing error has occurred.

Payment must be successfully received before an order can be processed unless we have agreed otherwise with the customer.

5. Custom and Personalized Products

Some products may be available with custom sizing, colors, designs, logos, names, measurements, or other personalization.

Customers are responsible for providing accurate information for customized orders.

We are not responsible for errors resulting from incorrect information provided by the customer.

Customized or personalized products may have different return or exchange conditions where permitted by applicable law.

6. Size and Measurements

Customers are responsible for selecting the appropriate size and providing accurate measurements when custom sizing is requested.

We recommend reviewing the size chart and measuring carefully before placing an order.

For custom-made products, production is based on the measurements and information provided by the customer.

7. Production and Processing Time

Some products may be made to order. Production and processing times may vary depending on the product, order quantity, customization, and availability of materials.

Estimated processing times are provided for guidance and are not guaranteed delivery dates unless expressly stated otherwise.

Unexpected circumstances, including material availability, production issues, courier delays, customs processing, weather, or other events outside our reasonable control may cause delays.

8. Shipping and Delivery

Orders are shipped to the address provided by the customer at checkout.

Customers are responsible for providing a complete and accurate shipping address and contact information.

Once an order has been shipped, delivery times may depend on the shipping carrier, destination country, customs procedures, weather, and other circumstances outside our control.

Soha Industry is not responsible for delays caused by shipping carriers, customs authorities, incorrect addresses, or circumstances beyond our reasonable control.

9. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges depending on the destination country.

Unless otherwise clearly stated on the product page or at checkout, such charges may be the responsibility of the customer.

Customers are responsible for complying with applicable import laws and regulations in their country.

10. Returns and Exchanges

Our return and exchange terms are described in our Return and Refund Policy.

Before returning an item, customers should contact us and follow the return instructions provided by Soha Industry.

Items must meet the applicable return conditions, including any requirements regarding condition, use, tags, packaging, and return timeframe.

Customized or personalized products may not be eligible for return or exchange except where required by applicable law.

11. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or other information to help investigate the issue.

If the issue is confirmed to be our responsibility, we will work with you to provide an appropriate solution in accordance with our applicable policies and the law.

12. Intellectual Property

All content on this website, including but not limited to:

  • Product photographs

  • Logos

  • Brand names

  • Product descriptions

  • Graphics

  • Website design

  • Text

  • Videos

is owned by or licensed to Soha Industry unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.

13. Prohibited Use

You agree not to use our website for unlawful or unauthorized purposes.

You must not:

  • Attempt to gain unauthorized access to our website

  • Interfere with website security

  • Use the website to commit fraud

  • Submit false or misleading information

  • Copy website content without permission

  • Use our website to violate applicable laws

  • Introduce harmful software or malicious code

14. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, marketing, communications, and other business functions.

These third parties may have their own terms and policies. Soha Industry is not responsible for the independent practices of third-party service providers.

15. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

16. Limitation of Liability

To the extent permitted by applicable law, Soha Industry will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, strikes, government restrictions, customs delays, transportation disruptions, internet failures, or other unforeseen events.

18. Changes to These Terms

We may update these Terms and Conditions from time to time.

Any changes will be posted on this page, and the "Last updated" date will be revised accordingly.

Your continued use of our website after changes are posted means that you accept the updated Terms and Conditions.

19. Governing Law

These Terms and Conditions shall be interpreted in accordance with applicable laws and regulations.

Where legally applicable, disputes will be subject to the jurisdiction of the appropriate courts or authorities.

20. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Soha Industry
Email: contact@sohaindustry.com
Business Address: Sialkot Punjab
Country: Pakistan