Privacy Policy

Last updated: August 25, 2026

At Soha Industry, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or make a purchase from our store.

We sell leather jackets, leather hoodies, varsity jackets, and other apparel products.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment and transaction information

• Order details and purchase history

• Product preferences and personalization information

• Information you provide when contacting customer support

• Device and browsing information

• IP address

• Browser type and operating system

• Cookies and similar technologies

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders

• Process payments

• Ship your products

• Provide order confirmations and tracking information

• Communicate with you about your order

• Respond to customer service requests

• Handle returns, exchanges, and refunds

• Improve our products and website

• Prevent fraud and unauthorized transactions

• Maintain website security

• Send promotional communications where permitted by law

• Comply with applicable legal requirements

3. Payment Information

Payments may be processed through third-party payment providers.

We generally do not store complete credit card or debit card information on our own systems. Payment information is handled by the applicable payment provider according to its privacy and security practices.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep items in your shopping cart

• Remember your preferences

• Process orders

• Understand how visitors use our website

• Improve website performance

• Analyze website traffic

• Support marketing and advertising activities

You can adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.

5. Sharing Your Information

We may share necessary personal information with trusted third parties that help us operate our business, including:

• Payment processors

• Shipping and delivery companies

• Order fulfillment providers

• Website and technology service providers

• Marketing and analytics providers

• Customer service providers

• Fraud prevention and security services

• Government authorities when required by law

We do not sell your personal information as a business practice.

6. Shipping Information

To fulfill and deliver your order, we may provide necessary information such as your name, shipping address, phone number, and order details to courier and delivery companies.

This information may also be used for customs clearance and other shipping-related requirements.

7. International Orders

If you purchase our products from another country, your information may be transferred to or processed in another country when necessary to process payments, fulfill orders, arrange shipping, or comply with customs requirements.

We take reasonable steps to protect your personal information during such transfers.

8. Marketing Communications

If you choose to receive marketing communications from us, we may contact you about:

• New products

• Discounts and promotions

• Special offers

• Store updates

• Product announcements

You can unsubscribe from promotional emails at any time by following the unsubscribe instructions in the email or contacting us.

Order confirmations, shipping updates, and other necessary transactional communications may still be sent.

9. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete transactions

• Provide customer support

• Maintain business records

• Resolve disputes

• Prevent fraud

• Meet legal, accounting, and regulatory requirements

When information is no longer required, we may securely delete or anonymize it where appropriate.

11. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Ask how your information is collected and used

• Withdraw consent where applicable

• Opt out of certain marketing communications

To make a privacy request, contact us using the information below. We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website is not intended for children who are below the minimum age required by applicable law to provide personal information independently.

We do not knowingly collect personal information from children for the purpose of selling products directly to them.

13. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Soha Industry
Email: contact@sohaindustry.com
Business Address: Sialkot Punjab
Country: Pakistan